Consumer Terms of Service

Effective Date: 01 January 2024


The program is administered and powered by Hank Payments. Your funds will be held at or transferred to FinWise Bank, an FDIC-insured institution. While there, your funds are insured up to $250,000 by the FDIC in the event FinWise Bank fails if specific deposit insurance requirements are met. FDIC insurance does not protect your funds in the event of Hank Payments’ failure or from the risk of theft or fraud. Additional information about deposit insurance is available on the FDIC’s website at

Virtual prepaid accounts (“Accounts”) are issued through FinWise Bank, member FDIC. See the Program Agreement and Terms and Conditions for a complete list of details including the costs, fees, limitations, and terms associated with the virtual prepaid Account as well as your rights and responsibilities under the Program.

IMPORTANT INFORMATION FOR OPENING A PREPAID ACCOUNT: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires us to obtain, verify, and record information that identifies each person who opens a prepaid Account.

WHAT THIS MEANS FOR YOU: When you open a prepaid Account, we will ask for your name, address (both your physical and legal address, if your legal address is a P.O. Box), date of birth, and your government-issued ID number. We may also ask to see your driver's license or other identifying information. Your prepaid Account cannot be opened or available for use until it is activated and your identity has been verified. If you begin the verification process but are required to provide additional identifying information, the use of your prepaid Account will be subject to certain limitations.